File Exclusions not working (and general notes about that input)
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I cannot get file exclusions to work properly. I do not discount user error but I think if it is user error, that is also valuable information.
First, it is clearly regex. To a "regular" user, he/she won't know what that is or how to use it. I dabble in it so I continued.
I am trying to exlude (in glob speak) `*.plist` so I did `(.*\.plist)` with a pipe before the other items. It didn't work. It turns out, it didn't save my changes. I found I had to toggle another setting to get it to save
Okay, got that figured but it still didn't work. So I thought, maybe I don't know regex as well as I think. So I used Python's `fnmatch.translate('*.plist')` to get `(?s:.*\.plist)\Z`. Nope. Tried `(?s:.*\.plist)` and still nothing.
So I figured that I would borrow from some of the other stuff in there. And from reverse engineering `((.*\/)?\.DS_Store)`, I thought maybe it needed to also look in sub folders. So I tried `((.*\/)?.*\.plist)` and it *still* didn't work.
So it seems as though I cannot get excludes to work.
Furthermore, this is a very user-hostile way to specify exclusions. I would do it with glob patterns personally since those are *way* more common. Also, the exclusion window is hard to scroll and see what is there.
I hope this helps. Running "Version 1.0.0 (28)"
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Ok, my above didn't handle the markdown well. I guess we can talk later about the fact that a company that is all about markdown doesn't have markdown support here....... (mostly just kidding)
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We discovered that after really liking many of the other features of Zendesk. And almost didn't use it because of the lack of Markdown support.
However the alternatives also had significant limitations, and there's no way I'm writing my own support web site software right now.... ;)
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Latest release uses a different mechanism for specifying files to ignore.
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